Delivery

The following is for guidance only and does not affect the Terms and Conditions.

Our Standard Mainland UK Delivery Service

We apply a £3.50 processing and delivery charge for delivery to mainland UK addresses. We will despatch your order as soon as possible, generally within 5 days. Orders are generally sent by post and a signature may be required on delivery. If we are unable to deliver within 28 days we will only proceed with an order with your agreement.

For clarity: the time taken for the goods to reach you is the sum of the time taken for us to despatch the goods plus the time taken for the courier/post to deliver to you.

* “Working Days” are defined as Mon-Fri, excluding Public Holidays

Delivery Address

We are happy to deliver to any Mainland UK address. For certain products we are also able to deliver to the Scottish Islands, Channel Islands, Isle of Wight, Isle of Man, Isles of Scilly and Northern Ireland - please call  07989 765157 to check, and we will arrange carriage on request (an additional surcharge may apply). To ensure that our couriers can deliver, the delivery address should be a full address including postcode.

If you are out, the courier will leave a calling card at your home. You can then telephone the local depot and either re-arrange the delivery or collect yourself from the depot, within 10 working days of the first delivery. After 7 working days the parcel will be returned to our warehouse and our customer services team will contact you. Please note that goods "left safe" upon customer's instructions are left at the customer's own risk.

Delivery procedure

IMPORTANT: When signing for the delivery, if there is any damage to the box at all please sign for as "damaged" or do not accept the delivery. All items damaged in transit must be notified to us by calling  07989 765157      or sending an email to customer.services@matchitbox.com within 48 hours of delivery. Failure to do this may result in the item not being replaced.

It is important that the delivery address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.

Tracking your order

You can telephone Customer services on 07989 765157, give them the invoice number and find out the order status.